After we receive the request and verify your identity, you will receive confirmation. Read more about acceptable documents here. If you are requesting to temporarily lift or permanently remove a security freeze via mail, you'll need to provide documents to validate your identity and address. You can also lift a security freeze by phone by calling our automated line at (800) 349-9960 or calling Customer Care at (888) 298-0045. Please download this form for instructions and mailing address. Can I call Equifax to unfreeze credit At Equifax, you can use your myEquifax account to lift a security freeze for a date range you specify. You'll also have the option to receive a one-time PIN by text message or answer questions based on information in your Equifax credit report for identity verification. Its a good idea to request copies of the deceaseds credit reports from each CRA. A joint account may remain open even after one of the people has died. You may be required to provide a copy of the persons death certificate and other legal documents. You'll be required to give certain information to verify your identity. Lender and creditor contact information can be found on the credit reports. You can check the status of your security freeze through your myEquifax account as well. 3 Select 'Place a Freeze' or 'Manage a Freeze.' You can place, temporarily lift, or permanently remove a freeze on your Equifax credit report. Next time, you can find this option in the main menu, under Your Identity. Online, by creating a myEquifax account. You can find Freeze on the myEquifax main page.You can do this in one of the following ways: to midnight Eastern time, seven days a week. You can contact Experian support at 888-EXPERIAN (88). For calls related to security freezes (including placing, temporarily lifting or permanently removing a security freeze), call Equifax at 1-88 from 8 a.m. You could also call Experian to check on your credit reports status and add or remove a freeze. You can use your account to freeze or unfreeze (aka thaw) your credit, add a fraud alert, and dispute items on. If you want to convert your security freeze to a lock, you'll need to permanently remove the freeze. If you view your credit report through, youll see a statement on the report indicating the freeze. Your myEquifax account is where you control access to your Equifax credit report. The freeze page will guide you through the remaining. Follow the instructions to place or manage your freeze. or permanently remove a freeze on your Equifax credit report. You can have a security freeze on your Equifax credit report or a lock, but not both. You can find Freeze on the myEquifax main page.
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